Privacy policy.

1. Scope of this policy

This Privacy Policy applies to this website and communications initiated through it. “Cypress Hill Group,” “we,” “us,” and “our” refer to Cypress Hill Group, powered by Carlile Realty & Lending, NMLS# 785733, and the loan professionals who support an inquiry where appropriate.

This policy does not replace privacy notices provided during a mortgage inquiry or application, and it does not govern a third-party website or secure portal merely because we link to it. Those services have their own privacy and security terms.

2. Information we may receive

Information you choose to provide

When you email us, contact a loan officer, use a linked lead form, or ask us to connect you with a member of the team, we may receive your name, email address, telephone number, preferred language, property state, financing goal, timing, and the contents of your message.

Information used by planning tools

The payment calculator and conversation-planning prompts on this website process the values you enter in your browser. They are educational tools, do not run credit, and are not a mortgage application.

Information handled by secure application providers

A linked loan application or client portal may request sensitive personal and financial information, such as date of birth, Social Security number, income, assets, employment, credit, or bank information. That information should be entered only through the secure portal selected for your loan officer and is handled under the portal provider’s notices and the privacy notices applicable to your mortgage transaction.

Technical information

Our hosting, security, and network providers may automatically process limited technical information such as IP address, browser and device type, operating system, referring page, pages requested, timestamps, and diagnostic or security logs. This information helps deliver, protect, and troubleshoot the website.

3. Cookies and similar technology

The current marketing website does not use advertising cookies or cross-site behavioral advertising. The site’s hosting and sign-in services may use cookies or similar technology that is necessary for security, access control, or reliable delivery. If we later add analytics, advertising, or other non-essential tracking, we will update this policy and provide choices when required by law.

Your browser may let you block or delete cookies. Disabling essential cookies may prevent a protected preview or other website feature from working correctly.

4. How we use information

We may use information to:

• respond to questions and requested communications;
• route an inquiry to Henry Cheng or another appropriately licensed loan officer;
• provide mortgage education and information about potentially relevant loan programs;
• operate, maintain, secure, and improve the website;
• prevent fraud, abuse, security incidents, and unauthorized access;
• comply with legal, regulatory, licensing, recordkeeping, and audit obligations; and
• protect the rights, safety, and property of our visitors, team, company, and service providers.

5. When information may be shared

We may share relevant information within Cypress Hill Group, with Carlile Realty & Lending, and with the loan officer or support professional assigned to respond to your request. We may also use service providers for hosting, security, communications, lead intake, application processing, and other business functions. Those providers receive information only for the service they perform and are subject to their own legal and contractual obligations.

Information may also be disclosed when reasonably necessary to comply with law or legal process, cooperate with regulators, prevent fraud or harm, enforce our rights, or complete a merger, financing, reorganization, sale, or transfer of all or part of a business, subject to applicable law.

We do not sell personal information for money. The current marketing website also does not share personal information for cross-context behavioral advertising.

6. Third-party links and services

This website may link to an individual loan officer’s 1003 application, client login, social-media account, government resource, map, or other third-party service. A link does not mean we control that service. Review the third party’s privacy policy and security practices before providing information.

Do not send Social Security numbers, passwords, bank account information, tax returns, identification documents, or other sensitive financial records through ordinary email or a social media message.

7. Security and retention

We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, transmission, or storage system can be guaranteed completely secure. Use the secure application or document portal provided by your loan officer for sensitive information.

Information is kept only as long as reasonably necessary for the purposes described in this policy, to serve an inquiry or transaction, and to satisfy legal, regulatory, licensing, dispute-resolution, and recordkeeping obligations.

8. Your choices and privacy rights

You may ask us to update your contact information or stop non-required marketing messages. Depending on your state and the nature of our relationship, you may also have rights to request access to, correction of, or deletion of certain personal information, or to receive information about how it is used and disclosed. Legal exceptions may apply, including mortgage-industry recordkeeping requirements.

California residents may have additional rights under applicable California privacy laws, including rights to know, access, correct, or delete certain personal information and to receive equal service when exercising a privacy right. We do not knowingly sell personal information or use this marketing website to share it for cross-context behavioral advertising. We may need to verify your identity before completing a request, and an authorized agent may be required to provide proof of authority.

To make a request, email us using the address below with “Privacy Request” in the subject line. Do not include sensitive financial information in the email.

9. Children’s privacy

This website is intended for adults seeking mortgage-related information and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website. If you believe a child has submitted information, contact us so we can evaluate and address the request.

10. Changes to this policy

We may update this policy as our website, service providers, or legal obligations change. The effective date above will show when the current version took effect. Material changes may be highlighted on this page when appropriate.

11. Contact us

Questions or privacy requests may be sent to henry@cypresshill.group. Please do not include sensitive financial information in the message.